Student Data

Application technology metadata. When users access our website, our systems record the IP address, browser type, device type, and session cookies necessary to keep them logged in. The data is tied to a session. Students do not log in.

Assessment observation data. Periodically, adult facilitators answer a short set of questions about student activity during their program. For example: did they observe students collaborating, did groups persevere through challenges. Facilitators rate the room, not individual students. There is no field for a student's name and no way to attach a response to one. Responses provide districts with observational data about their programs.

Anonymous student survey responses. Students may be asked to complete short surveys about their learning experience periodically. For example, students might be asked whether they compared two ways of seeing a problem before picking one. Surveys are anonymous. Students do not log in, do not enter a name or ID, and responses carry no identifier that could be linked back to a person. Answers are aggregated for districts to track student perceptions of growth in their programs.

• We do not collect student names, student ID numbers, or any other personal identifier.
• We do not collect enrollment records, rosters, class lists, schedules, or attendance.
• We do not collect grades, test scores, or academic records.
• We do not collect date of birth, gender, race, ethnicity, or any other demographic data.
• If a data element is not listed in the "What we collect" section, we do not collect it.

Observation and survey data is visible to the district staff your district designates and to the ProSolve staff who support your implementation and produce program reports. Application metadata is visible only to ProSolve engineering staff and our hosting provider for security and troubleshooting. We do not share any of this data with third parties except the service providers who host and operate the platform on our behalf, and they are bound by contract to use it only for that purpose.

Districts may request deletion of their data at any time by contacting operations@prosolve.com. When a service agreement ends, we delete all data within 60 days at the district's direction and provide written confirmation of deletion.

If you have questions about this policy, need documentation for a district review, or want to know exactly which data elements apply to the programs your district has purchased, contact us at operations@prosolve.com. We typically respond within two business days.